Same as everyone else Roman sent a wrong size in the dress I ordered I tried to phone but got the message they were having problems with their phone provider and to e mail which I did 22/5. I then got the we will reply in 2/3 days 7 days later no reply so I sent item back then an e mail from the 1/6 saying sorry and to send it back and here is a code for 20% off next order (I think not !!). Still not received my £45 26/6 sent another e mail a few days ago asking where my refund was got the we will reply in 2/3 days still nothing!!! I have not raised a case through pay pal and also Resolver so fingers crossed. I am absolutely disgusted and disappointed with their service and will NEVER buy from them again