I returned 3 items on the 5th May, received a refund for 1 of the items 3 weeks later. I have contacted them 3 times since to try to get the rest of the refund back. After about 2 weeks after each one I get an email saying my case has been closed, without having received a response or the refund. I tried phoning the number provided numerous times and it just goes to voicemail, I don't even get put into a queue. I think Roman have got rid of all of their human customer support staff and are simply using chatbots to respond and send out generic replies. Either that or they are acting very fraudulently and are actively keeping people's money that is due, until people get fed up of chasing or time runs out. Absolutely not good enough. It was the first time I ordered from Roman online and would never do so again. I also would have given zero rating if it had been an option. If I don't get the money back soon I will do a charge back and get my money back that way. If everyone did a charge-back for what they are owed, the company might start to take notice...