I have not been refunded for items sent back. This has been ongoing since May it is now August ! Looking at other reviews I am not the only customer that has returned items and never refunded. After countless phone calls, being cut off after waiting to get through for an hour each time. Sending complaint E Mails and messages that get closed with no action. I contacted Citizens Advice who have advised me what to do and also they opened a Trading Standards complaint. I have now also raised a dispute with my bank who has now raised a case in order for me to receive my refund. I would advise all others in this situation to do the same. This is a shocking company with awful customer service and I will never shop with them again. At some stage they will be held to account but it needs all customers who have experienced the same to contact Trading Standards or they will continue to carry on ripping customers off and with holding their money. If I COULD GIVE 0 I WOULD HAVE...........I have had to put the date of experience as May but this has been ongoing since May and it is now August.....