I have ordered from Roman in the past with no issues but I won't be ordering again. I ordered two jumpers the same style in different colours. When they arrived they were very over sized and heavy. I immediately sent one back with the paperwork but kept one as it was slightly different wool and not so heavy. After a few days I tried the second one again but decided it was also was too heavy. I printed a digital label and returned it. I had a refund for the first but never the second despite numerous emails and " tickets". I have the proof of tracking and receipt of postage but still no refund!!