Less than one star! Abysmal customer service from the start. I bought a dress, wore it three times and the pattern wore off under the arms. Emails were ignored for weeks on end despite reminders, then they say the time limit for return has passed and something about an expired “ticket” which has never been discussed. This I feel is a way of getting out of having to refund any money. Hiding under the whole Customer Services Department name rather than a named advisor. Some fantastic claims on their website about having an ethical sourcing policy and being Anti Slavery and Human Traficking. Shame they don’t care about their customers so vehemently! Selling items which are unfit for purpose and almost denying any chance of a refund is against the law I believe. I will be sending their details to Trading Standards.