I ordered 2 items on line one didn’t fit so tried to create a return on line portal but it wouldn’t accept the the order number so took it back to the Solihull store where I was told I needed paperwork which of course there was none in the bag I understand that you can’t get a refund in store which in this day and age is just not on and also paperwork not many companies need it today or use it I had my email with order confirmation so then had to phone Roman and sort out paper work which has to be now sent to me by post after using petrol to drive to the shop and parking fee I was prepared to exchange but couldn’t do that no paper work 😡on top of that the manager in the shop is so rude and abrupt iv been in the shop before and it’s always the same it’s as though she doesn’t what people n the shop as soon as you look at a item she more a less run behind you tiding what you have looked at very of putting felt like a naughty school kid touching something I shouldn’t