I returned a dress several weeks ago. They've a knowledged they've received my return. They said it was being processed. I've still not received a refund. Another few weeks later and two more messages to them. I've received no more communication or refund. I've shopped at roman for many years. I can no longer do this any more. It's so bad they're refusing to contact me even though they messaged me weeks ago to say they've received my return. I bought the dress in May and sent it straight back as it was too short. I have no clue why Roman have become bad with returned items.