First time ever I’ve returned a product- ordered a lovely maxi dress but such a low v at front my boobs looked ridiculous. Just found out that they deduct £3 from refund. I can understand the reasoning if you buy multiple items repeatedly and only keep one but to penalise folk on one item. As a matter of principle I won’t be buying from them again. I hate online shopping at the best of times, but the state of the high st is awful for buying clothes. Also it said on the return slip that it was a peel off label. Rubbish- spent ages trying to peel the bloody thing off and it wasn’t . Had to cut it and sellotape it on. Why lie. I’ll be back on here if I don’t get a swift refund as people seem to have trouble getting any kind of refund.