Disgraceful experience at the Barnet store today approached the sales lady with a return item, which kept her back turned to me and kept repeating, I'm not helping you without a reciept, I didn't want my money back just a credit note , she kept her back turned to me, and asked me to move away to the front of the till, still with her back turned dealing with some clothes , I said she was a rude nasty person and walked out, Last week I purchased a trousers whick was supposed to be size 16 but when trying it on it wouldn't go above my knees, The lady in question was of Eastern European origin and so so rude, I would never enter that store again, please remove my Email address from your list, I do not want any adverttising from you in future.