My trousers split all the way along the leg and I was told this had never happened before when I was told by an employee that it had. The manageress refused to change the trousers so I asked quality control to check them. I was told the following week that quality control agreed with the manageress that they had been worn so refused to change them. \i actually believe they were never sent to quality control because the email from customer services repeated that the manageress said word for word. Any reputable store would have changed them without hesitation (I had the receipt).