Terrible robotic customer services both in store and head office. Brought a dress but was really poor quality and came apart at the seams after 1 wear. I took it back to Uxbridge with receipt under 30 days and firstly was asked what size is this and looked up and down...so rude. Then told they would need to speak to the manager (but it turned out the lady I was speaking to was the manager all along?????) Was offered an exchange. I wasn't happy with that as dress was faulty and I had receipt. Got passed back and fourth with head office. Was asked to write a complaint which I did but got a robotic scripted reply that didn't even answer my complaint. I am a very unsatisfied customer who will never shop in there again and wouldn't recommend it as a reputable high street store. Clothes are poor quality.