Roman must be the worst company to buy from I have been a valued customer to Roman from they first opened in Solihull I shop in it about twice a week always purchase something the staff know me from going in so often,I bought a garment on my lunch hour didn't have time to try it on got it home and it didn't fit as I always buy the same size from them unfortunately this size came up smaller I brought it back with tags still on it and in the Roman bag but could not find my receipt. I didn't want a refund I just wanted to try another garment in the same size to see if it fit better,the staff wouldn't hear tell of it after knowing me for many years as we always have a chat. I will not spend anymore money in this shop think they will have to change there exchanges policy if they want to stay in business.