This store would actually do ok if they were fair. I had a job interview and wasn't too sure about a £45 dress, I told the assistant that I may not wear it, wasn't sure. Etc... At no point was I told I couldnt be refunded, I wouldn't have bought the dress. The NEXT day I realised it wasn't right. So took it back! That's when all the non refundable with no faults literature was shown to me and talked about. As a good will gesture they should have refunded as the girl who served me was there and openly admitted it was her fault she didn't tell me. So I called head office from the store, a woman put down the phone on me. Then they gave me store credit. I don't shop in there! It was a one off! I am 38, the clothes are a little mature for me personally. So I had to give the card to my mum so basically lost almost £50. Training must be poor as nothing was communicated to me to make me aware . They kept telling me the refund policy after they had my money. This company must only be interested in money, customer service isn't important and clearly neither are the customers! I will never use this brand again and I will tell everyone I know about the service there are plenty of shops in the high street who value you.