I have bought an awful lot of clothes from Roman, my wardrobe is packed with their clothes, however I bought some things online, 5 items and the bardot top was faulty, it was drooping on the one side, I took it back into the Boscombe shop and was as good as called a liar by the ignorant arrogant manageress, in the end I had to have a refund credited onto a card. I will not be called a liar, I know when somethings faulty and dont take kindly to being made to look as if I'm lying. Needless to say this has put me off Roman and definitely wont be using that store again.