I was looking for a wedding outfit, hats etc and wasn't sure on colour matches, suitability with other items of clothing. I asked if I bought several items to try on at home with other clothes, accessories could I return items unworn for a refund. I was looking to spend a substantial amount of money on dress, cardigan, jacket, handbag. I was told "no", they do not give refunds - just exchange. I challenged this, as I would have spent money here but was informed of their policy and that "many other shops adopt the same". This is NOT true. I do not know ANY other retailer who adopts this outdated, anti-consumer policy. I will not be visiting this store again and will NOT recommend anyone to visit this shop. Roman Originals YOU have OUTDated customer service practices YOU do not deserve customers.