After reading negative reviews I decided I must write this review. My experience was exceptional with this company. I received my items the next day and then returned anything I didn't want in their bag by putting on a prepaid sticker. Yes I did get a partial refund which was less £3.00 charge for my returns. This £3.00 is clearly stated on the correspondence and it is to cover a recorded delivery return. I got my money back in less than 10 days which is really good going. I would use this company again and recommend them. Yes I do agree that it is unfair if you buy instore that you only get a gift card so I would say to you buy online and you will get money back.