This happened in Orpington high street shop . I had come to return a dress which was not used even once with the tag on . Unfortunately I had missed the receipt so I asked the manager if she can see my online bank statement and exchange for another dress ( note : the dress I had bought few days back is reduced by 20 pounds which I checked online and that’s the reason to exchange the dress ) . She said she couldn’t do that for me without a printed receipt . I asked if I can talk to the head office , she said “I will not call from my shop , I will give the number you can call them “. I did that and the head office happily accepted to show the online bank statement and spoke to the manager lady . After which she gave me the amount of the dress in a gift card . I started tying few other dresses to buy from the shop , and it did took some time , the manager lady started showing weird behaviour and it was a total unpleasant experience for me in the shop today . She was serving other customers happily in front of me!! If the head office can accept it why not the manager !! Even otherwise the manager lady has no rights to do such a behaviour to the customer !!