Ordered online two items, paid and then noticed delivery address incorrect as it was for a holiday home I once had goods delivered to by Roman. Sent email immediately and rang one hour after ordering at 9am as soon as they opened. I asked to change delivery address, they said I can't, I asked to cancel the order, they said I can't, I asked if they could get in touch with sales to amend address....no! Nothing I suggested worked, I then said that £60 worth of goods would be delivered to an address I don't live at, if left outside, would probably be stolen but they would not budge!! I told them I'm a regular customer of theirs which she agreed with but offered no solution so on Monday 13th may a parcel will be left outside an apartment in Dorset free to any one who wants to take it...there's nothing I can do! I will never buy from them again, their customer relations is the worst I've ever experienced