Horrendous customer service. Bought a top that came away at the neckline due to faulty stitching. No proof of purchase as I had bought it in store, tried on and had no intention of returning it. Asked them to look at the email they take at payment as that may show proof of items I bought. Sent photos of item where you can see it is faulty stitching. Just replied that without my receipt there was nothing they could do and even with a receipt it had to be within 30 days and would be a gift card or exchange. Happy to take your money but customer service appalling. After several emails I get the same lame reply. Avoid this company. I have shopped for many years and bought a fair few items but won’t bother again. Looking at the reviews on here it seems I’m not alone sadly. Have never come across a company like it.