Customer service was SO rude and patronising - talking down to me and even shouting at me on the phone. Disgraceful experience – was upsetting. No-one should treat customers like this. I was trying to tell them that their return policy written on website is misleading. Manager I spoke to did not care and rather continued to patronise me. At one point had to tell Manager to stop speaking so rudely to me. Poor return policy and disgusting customer service experience. Charges for return or forces you to have your money go on to their store card or pay for postage for return. Why got different policy for return to store or online - appears to be a way of not returning your money and taking money of your for returning items! Terrible return policy! Never shopping with them again! EVER!