I purchased a dress a few months ago to take on my winter holiday. Did not wear the dress at all prior to holiday. When going to wear one night on holiday the back of the dress had risen considerably and was all uneven so was impossible to wear. Was going to just leave it on holiday but decided to ring Cutomer Services to see if there could be any explanation as having never worn it was quite baffling and never had that happen to me before. Obviously their response was to say as I had purchased the dress over 6 month ago they could not do anything. It was not so much that I wanted a refund but I thought they may have offered a Returns Label so that they could have a look at it just so I could get an explanation and they would then see that I had not washed or worn it by doing tests. This was not offered to me so I decided to write a Review on their site to say what had happened although I knew there were mostly excellent reviews already hence that's why I purchased it myself but NO THEY DID NOT PRINT IT. Strange that they can print all great reviews but not a negative one. That to me is not a true indication of Customers feedback if they are only printing the good ones. Emailed Roman to ask why it had not been printed but am still waiting a reply. The fabric on the dress was a stretchy viscose and I am wondering if it has got mis-shapen hanging on a hanger. Still obviously Customer Services not interested. On the positive side I have purchased another dress from them earlier which I am happy with but just baffled as why this one ended up the way it did.