I bought a dress and when washed for the first time the stitching on the edging around the neck starts to come undone. I returned to the store I purchased it from. They insisted that they had to return it to Roman. I requested a receipt for the item and photographed it with the dress as proof. 2 weeks later having heard nothing I went to the store and they said they knew nothing about stand they didn't recognise my description of the lady who had dealt with it. Another assistant offered to help and contacted the company and I was subsequently told that there was no record of it being received and that she could not help anymore. I contacted the customer support line who said I should contact the store and that they should deal with it. It seems that no-one is prepared to take responsibility and I am now left with no dress and no money. Shabby customer service indeed!!!!!!! Pity as I loved the dress and have been pleased with previous purchases but will be wary of buying anything else from this company..