Threatened firstly with you have to take their zero deposit scheme or the landlord won’t accept you. When we moved in, our rental house had apparently been ‘professionally cleaned’, funny how there was remains in every kitchen cupboard and mud on the carpets, must all be part of that ‘sparkle service’ we were charged for on check in. When moving out 1 years later, the inventory report they took was remarkably more detailed than the check in report on entry. We left that place immaculate, yet every tiny scuff from previous tenants was attributed to us and a fine was charged. They bully you into paying or go to arbitration and pay more money for that. I will never be renting from Romans again and just hope somebody reads this and decides to save themselves the awful experience that we had. Beyond the shoddy service, it’s the fact they actually fine you for their scams that really infuriated me. My experience from Romans left me feeling like I was a cash cow for them to milk as much money from as possible. Romans is a terrible company to consider letting from, I hope you don’t make the same mistake that we did. Let these incompetent, unprofessional and hurtful people go out of business.