Just go in store. Their online services is terrible on multiple accounts in my experience Their online channels are both disappointing. I could get one of the two required roof rack brackets for my car from them via eBay and the other from the website. I bought the eBay one for about $70 and went to the website to get the other one and realised that I could get them both for $100 - with 'free postage' on orders over $99. ....except it wouldn't give me free postage so I selected the $10, 1 day estimated courier delivery (both items were meant to be in stock for collection in the local Brisbane store) and figured it was too insignificant to cry over. I then went and requested a cancellation on the eBay order 15minutes after I placed the order - which roof racks galore refused the next day and sent out to me regardless - arriving a couple days later (Never mind - I'll just return it to the shop after the other ones arrive) Except that having ordered on the 15th July with 1 day delivery, and having the option for next day click and collect in Brisbane when I did, the direct order (on the $10 one day courier service) was dispatched from Perth and tracking on the 27th July shows it somewhere between Perth and Brisbane with a note form last week to say it was held up in Sydney for 48 hours. But no tracking update or scans since being picked up from Perth. So talk about a hassle just to get hardware to mount the actual racks, half the required brackets and legs (which came through in three different shipments from the eBay order) I'm sure that they will sort everything out in store when I drive the 20 mins to return the $70 eBay brackets, buy them back for $50 along with $50 for the other ones I need and ask for my $10 1 day postage to be refunded ...and that they give me a prepaid return label so I can send back whatever box arrives after it's finished it's winter sight seeing in Sydney.