I recently had a very disappointing experience with the online customer service support of Roof Racks Galore. I noticed a product I was interested in was advertised at a certain price on their website. However, when I attempted to make the purchase, the price at checkout was significantly higher. Naturally, I reached out to their customer service, expecting them to honour the advertised price. The representative Alexis, whom I messaged was unwilling to match the price that was clearly displayed on their own site even though I provided screenshots as evidence. If they can't even honour their own advertised prices, it raises serious questions about their integrity and respect for customers. I’ll definitely be taking my business elsewhere and would advise others to do the same. If you are buying from Roof Racks Galore, beware of potential price discrepancies and unhelpful customer service.