We are in the process of renovating our home, this included building an extension, re-covering our roof and building a new porch. Having not dealt with this business before, I only made a small order to begin with. Delivery of the items I ordered was slow, slower than was quoted but in the their defence, the weather was extremely poor, resulting in delays - all understandable. My poor review does not relate to this at all, what it relates to is the business' illegal and dishonest actions in dealing with refunds and returns. I wanted to return a few of the items I bought, as after finishing the part of the roofing job, I had some parts left over. As a consumer I have a legal right to do this without the business imposing a penalty - something that they insisted they would do if I returned the items in question. This business does not (or at least did not) comply with numerous points of the Consumer Contracts Regulations, and therefore acted illegally. The greatest irony of the entire thing is that I intended on placing an order for nearly £7,000 worth of Tapco synthetic slates to re-slate the house roof and to cover the new extension - I ended up ordering these elsewhere. In order to wrongly save themselves a few pounds on the returns that I had a legal right to make, they ended up losing whatever profit they would have made on the slates and under-felt I would have ordered shortly after. They have also lost the (albeit modest) amount I would have spent with them for the porch roofing materials I now need. All in all, this is a business I would not deal with again.