The most appalling experience I have ever had in sourcing building materials in twenty years. Online experience was good - simple purchase process - but then had a phone call to say they had to charge me more for delivery because I needed them to use a smaller vehicle. I can understand that. Then, I get a phone call the day before the mutually agreed delivery date to say that they needed to charge me more for the items as they couldn't now get them from their normal supplier, despite the fact that they had committed to those prices online. So I had my builder lined up to receive the materials and install them and then they unethically change their prices just before delivery. The Manager I spoke to, Gareth, just seemed to think it was one big joke and acceptable practice. And to make it worse he then said they will not refund my money for 5 working days. I will never shop with this company again and would warn anyone wanting to shop with them to beware as they may change their prices on you before delivery.