Placed a few orders for some Sandtoft roofing supplies and velux windows. Some of the ridge tiles were broken and denied replacement saying I had signed the delivery note. Is the expectation to open all the pallets when receiving the delivery and then sign the delivery note?? Swallowed that loss and placed another order for new ridge tiles at my expense. This time the delivery was left on the curb when nobody was onsite..so nobody signed the delivery note. Luckily these tiles weren't smashed, but the delivery note is just an excuse! Denied return of incorrectly ordered dry verge units even though within the 14 day timeframe and when I asked for a complaints procedure the sales person cancelled my order...quoting I was being a pain to deal with. Extremely unprofessional and incompetent bunch of sales guys who are outright rude and take no accountability