Just wanted to share my recent experience at your establishment with a friend. Overall, we had a good time, but there were a few hiccups that left us feeling a bit disappointed. Firstly, everyone was really nice when we arrived, and we appreciated being shown around. We were told to help ourselves to tea, coffee, and other refreshments, and were informed that alcohol incurs an additional charge, which is completely understandable. However, we did run into some issues. We found ourselves running a little late, mainly because we had trouble finding the sauna. As a result, when we were changing, we felt quite rushed. It was uncomfortable when someone came in to clean the area without asking us if it was okay, especially as we were in the process of getting changed. We understand the need to keep things moving smoothly, but we felt that the rush could have been avoided if the scheduling of appointments was managed better, considering that changing takes time. The most significant issue arose when we were asked to pay our bill. We were surprised because we believed we had already settled everything. It turned out that we were being charged for two tins of fruit juice from the fridge. We had assumed these were complimentary, as the initial staff member had only mentioned charges for alcoholic beverages. We believe there may have been a misunderstanding, as the initial staff member perhaps forgot or was unaware that non-alcoholic options were available in the fridge. When we raised this issue, we were made to feel uncomfortable and as if we were lying. The staff member told us that we should have consulted the price list, which, in hindsight, we should have done. However, the accusational tone used was a bit off-putting. It was especially frustrating when one of the staff members said, "I believe my colleague." Mistakes happen, and we're all human... Unfortunately, this left us with a bad taste after an otherwise nice session.