RTG was a decent company to deal with - nice website and prompt delivery. The product, however, was slightly substandard given the price tag. It was made from low quality knotty softwood, with a few small manufacturing blemishes. The mattress feels flimsy and cheap, and it was slightly damaged (or unfinished) in manufacturing. I would deal with RTG again but I will not be buying any more products from the manufacturer of this bed. I've said that the item was damaged - this was not courier damage, the item was built with the paint blemishes and probably should not have passed QC. The reason I have not returned it is that I managed to build it with the blemishes hidden from view, and none of them affect the structure. The small portion of unstitched mattress is irritating but not a showstopper and the flimsiness of the mattress is a subjective thing; my son needs a bed more than I need to have a battle with RTG.