Appalling - this has probably been our worst ever consumer experience. The Jubilee bed seems like a good product but arrived missing vital 2 fitting parts in the footboard. Two further footboards arrived over the next 3 weeks with the same missing parts. Then the replacement parts were sent but went missing. Then another set of parts were sent and they didn’t fit. So 4 - 5 weeks later we lost the will to live and are sending the bed and all the other bed parts back. Very little sense of any apology, or the terrible quality control at the factory or the awful management oversight and engagement. No-one from management has even got in touch to say sorry. A shame because the bed looked like it was just what we wanted. But we won’t ever buy from Room to Grow again as we’ve lost faith in their operation which in our experience has been awful.