The delivery on my order was extremely slow but I was very impressed with the communication I had with room to grow customer service, who always kept me updated of the deliveries. I ordered a trundle bed for my son to move into and there was a delay on the second mattress. It has now been delivered but due to the long delay we haven't moved my son into it yet as we are going on holiday in May and want to time the move from cot to bed for when he's going to be sleeping in it for a long period without the disruption of a few nights away, so I can't comment on the product quality yet. The customer service was very impressive and based on that I would recommend.