I have to start with saying I'm very pleased with the product we did receive. Been struggling to find an European size single mattress that was sprung but with a low profile for my son's high sleeper. The service lead time is quite a while however we were prepared to wait. There seemed to be a lack of contact when I would have expected an email once a week perhaps just so we knew we hadn't been forgotten. The delivery service, honestly if I could give minus stars I would. I am guessing they are self employed, we were asked if we would accept a 7-9am slot via an online form. I am glad I accepted this as after I did it mentioned if I had declined it would have potentially been another 1-2 weeks wait! This was not mentioned before you answered the question so my advice would be think carefully! As it was they turned up on the day minutes after 6am, rang the doorbell several times and drove off leaving the mattress propped by the front door, my husband hopped out of bed and just saw them driving off! Overall opinion fab product but I would reconsider the delivery service, most customers would pay a pound or so more for a better service.