The experience overall was fine. The delivery team communicated frequently but confused me as they kept referring to the name of the bed "stompa" without the addition of "bed" which took me a while to remember. Sharing "your stompa bed from Room to Grow" would have made things a bit easier. When we got the bed, the headboard had the screw holes incorrectly drilled so the bed doesn't lie flat. I contacted the company and they were very prompt responding. They said they have sent a new part. I look forward to it's arrival. Once the new headboard arrives I am sure I'll have a happy child as the rest of the bed looks great!