Not too much communication and the booking rescheduling wasn’t great. I was offered a slot, I clicked reschedule to see what other dates were available and it cancelled my slot and said “we’ll be in touch”. Emailed them, no response, then a few days later got another slot (same slot I think) which I felt I had to accept. Had to take a day off to receive it, I’m self employed charged out at £350 p/day so this added a fair bit to the price for me. More flexibility in the rescheduling process could easily have prevented this. Otherwise, very happy with the bed.