I ordered a Wooden garage on 25th November which didn't arrive until 13th December due to strikes. It should have arrived by 1st December, in time for my grandson's 2nd birthday, so I was disappointed. My grandson didn't miss it at his age and had many other gifts. I did get concerned and eventually sent an email, which they replied to quickly and provided a tracking number, which I hadn't had until they replied to the email. The parcel seemed to go to several mail centres before eventually reaching here. I was very pleased with the quality of the wooden garage but after putting together the lift pulley grip came off. Fortunately I have a glue gun, which repaired it with ease. The important thing is my grandson appeared to love it and was lying on the floor investigating all parts of it! I would use 'Room to Grow' again.