Unfortunately, we did not have a good shopping experience with Room to Grow. We brought a mattress which was supposed to be delivered within 2-3 working days and a bed which was due to be delivered within 5 working days. We received conflicting information from Room to Grow and the delivery company they use as to whether the bed was actually in stock and had to place multiple calls to Room to Grow to find out what was going on. Staff were friendly, but seemingly unconcerned as to why we wanted to know what was going on with the order and repeatedly said they would call or email us back, only for us to call and chase them. We were finally told after 7 days that the mattress we ordered wasn't actually in stock and hadn't been dispatched with the bed and another one was supposedly dispatched to replace it. This one then never arrived and a final call with Room to Grow told us that the replacement wasn't in stock either and had never been dispatched at all. We finally received a third mattress, but not before the staff member told us we might be better off ordering from Argos if we definitely wanted it to be delivered before a certain date. When we came to put the bed together, one of the pieces wasn't pre-drilled with pilot holes, so we had to drill this ourselves to be able to put the bed together - I realise not Room to Grow's particular issue and an error from the manufacturer, but a further inconvenience and reflective of the overall poor service we had received. One of the worst online shopping experiences I'm afraid.