I placed an order with delivery being noted as 3-5 days. On day 5 of waiting, I received an email informing me of a delay to the despatch, with no idea of new timescales. I responded to this email and instantly cancelled my purchase so that I could purchase it elsewhere. I didn’t receive a response until my third email several days later. Room To Grow accepted my cancellation and I waited for a refund confirmation. After nothing was received, I chased them up to be told that I would receive my refund within 14 days - in line with statutory requirements. 14 days later and still no refund received, and worse, no communication from Room To Grow informing me as to what is going on. Shocking, absolutely shocking customer service. I will now be contacting my Credit Card provider to make a claim and get my refund.