I wish I have reviewed the customer review before I ordered my daughter's bed and mattress. I did not know such long delivery timelines. although, we have received the bed in two weeks. However, we have not received the mattress. (we found the same mattress with same price in other place with next day free delivery. There is no other way to contact to the customer service excepted via email. They responded that it will take 10-20 working days. I thought I got a very good sale on Bank holiday deal, in fact, they do sale all the time. You can find the same product elsewhere with same/slightly cheaper. Very disappointed