The bed, once put together by fitters is good, however, the 9 boxes arrived un numbered, where do you start? The holes in the wood didn't line up, the screws did not fit, some of the wood was scuffed and twisted. When we contacted RTG they put us through to the manufacturer who said, the scuffed wood would not be seen as it was on the inside, the twisted wood would straighten when attached! After much wrangling with various people, fitters arrived and, with some difficulty put the bed together, 7 weeks after we had paid for the bed! At nearly £700 it was not cheap and we would not chose to by anything similar again! Quite shocking on all fronts....