The bed was not delivered as expected within the 5 - 7 days estimated time frame. When queried our address had beed taken incorrectly, and delivery was arranged for the following day. That attempt failed (due apparently to the van being stolen), and another delivery was arranged, but still went to the incorrect address. We finally received the bed, though not in the finish we had wanted, because again the details were taken down incorrectly when the order was placed over the phone. Overall the customer service we received was helpful but ineffective. The product is good, but I couldn't recommend the company.