Generally happy with our purchase but very disappointed in the delivery service. Constantly had to contact RTG for an update as none was given and no tracking data provided. On the day of the delivery we were assured by the delivery company that they would deliver to the first floor but when an Eastern European delivery driver turned up with little English - he refused to take our bed upstairs and simply rushed off. To make matters worse there were boot marks all over the boxes and then unsurprisingly one of our items was damaged. To get that part delivered took weeks with all the back and forth emails / telephone calls. Overall a disappointing experience with the delivery which badly lets RTG down. However their response always seems to be "we apologies" and someone else is to blame. Would recommend the product but not the delivery service. Sorry won't be using again.