Sad to say that the customer service doesn't meet the standard you would expect from a retailer. We have basically been left with a bed for our son that is defective and the only solution given is to take it apart ourselves and refit with parts that are not defective. Meaning we have had organise both original assembly and re assembly without any offer of support apart from "your fitter should have noticed!" We gave this retailer numerous opportunities to sort this problem out before adding this comment but they chose not to help which is sad and short sighted.