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James Burden
I like the room to grow beds, which are fantastic and look so good and are sturdy. However, their lights aren't great for the price. It may just have been that I had a faulty one first time but they are so environmentally unfriendly, with the only option to bin the entire thing and buy another one as they don't have replacement bulbs or other parts. I also found their customer service bizarre. I just missed out on the 1 year warranty when the first light died and we used another light. I got back in contact with them after a further year to enquire about a replacement light and they informed me the warranty has since been extended to 2 years but that I have now missed out on that! They kindly offered me £3.50 discount on a new light but when I replied to say I'd appreciate they reconsider refusing me a replacement under warranty seeing as my initial enquiry was within two years they DIDN'T EVEN REPLY. It seems to be a fairly childish customer service to simply ignore a question they find difficult; entering into a discourse and providing their reasons is how an adult resolves disagreements through discussion. Beds are great though!
5 years ago
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Room to Grow has a 4.3 average rating from 2,439 reviews

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