The main website is easy to use and I had no issues ordering my product. I was later contacted by email to confirm a delivery date. A link in the email sent me to a web page to confirm the date but the page didn't seem to respond to my clicking to accept. I was contacted by phone a few days later to confirm the delivery date. The bunk beds I ordered where due to be delivered between 9am and 11am. They arrived at 9am on the dot. The two delivery men went through the invoice with me to confirm all the parts were there. I assembled the bunk beds myself. No parts missing and instructions where easy to follow. Product quality was excellent.