They got one star as I couldn't give them zero, after all how can you Grace what you haven't received. Don't use this company if you want to receive your furniture. They've had my money for over 2 months now and we still don't have one of our beds..... The first delivery date only 1 bed arrived, nobody informed me the second one had been delayed it was only when I contacted them that they even realised is not had it. I was then told that a delivery had been booked for the following Monday, the bed didn't arrive. After contacting them again (at no point have they voluntarily contacted me) I was then given a date for Thursday the following week but had a call on the morning of that day to say it would be the next day (ie today) . This morning as I'd not been contacted with my 2 hour time slot I rang the manufacturing company, who I'd been handed over to, and was told box 1 and box 2 were at different depots. I told them I expected a delivery today, even if late as I had plans for a family day out the next day. Instead of even calling me back to explain they couldn't facilitate that I had a text from the delivery company saying delivery would be tomorrow. No offer of a time slot convenient to me or anything.... Another email to room to grow later asking to be passed on to management and they said that delivery had been scheduled for tomorrow. I even told them I could manage to stay in till 11am without ruining our day out as we really want to put the bed up tomorrow evening and get off the air bed..... They came back saying they had arranged delivery 11am-2pm. It is