It was very easy to order the bed from Room to Grow however other than ordering and paying for it through their website I had no other contact from them. The bed was delivered by another company called Jade Logistics and my experience of dealing with them was extremely poor. The first delivery date I was offered was no longer available when I called back to confirm it - the reason given was that it was a 2 person job and 2 people were no longer available on that date. The second date I was given was given to me in error by the administrator so I was passed to a more senior member of the team to rectify the problem. The third date I was given was while I was on holiday so I made arrangements for a family member to be at my house to receive the delivery. I was promised the first delivery slot (around 7.30am) and my family member's contact number was given as their main contact while I was away. On the day of the delivery I received 2 phone calls while I was abroad from the driver. He wasn't aware that my delivery was promised for 7.30am and that he was supposed to be liaising with my family member. He eventually arrived at around 11.30am on his own! All along I had been told it was a 2 person job. It took him a couple of hours to put up the bunk beds and he has done a fantastic job. The delivery receipt I received from Jade Logistics confirmed that my delivery had been made at 7.30am (incorrect) and had my family member's contact details clearly showing (the driver was not aware of this). No one from Jade Logistics has contacted me to acknowledge their mistakes and I has been left feeling disgusted at my treatment. I spent £986 on this bed and did not receive a service that in any way equates to this.