All good except for the mattress delivery. We had less than 24hrs notice for it! The company who did it on RTG's behalf left a message for me at 10am the day before and didn't think to tell me it was a mattress that was being delivered. I picked up a muffled message up at 7pm in the evening after a very busy day. When I returned the call, I just got a normal BT voicemail with no indication I was calling a business, so I didn't leave a message as I couldn't be sure I just wasn't calling someone's house!. Without giving them the go-ahead, they delivered anyway between 7.30-8.30am, exactly when we're out of the house going to work and doing a (long) school run. Fortunately my neighbour was in and took it on our behalf. More notice and using a more professional delivery company would be good!