Initial contact about my order was excellent. There were issues with the first delivery and a box was missing. This was quickly resolved. However, on opening the packages, having arranged for someone to come and assemble the bed,the parts received were for two different items (one box white the other whitewashed )so we were unable to complete the job. Although the box was replaced quickly I was a little disappointed in the response I received. Although I agree the company satisfied their terms and conditions, which I was referred to, sometimes a little gesture ie perhaps a small gift voucher might be the appropriate response. Especially to compensate for all our time spent chasing up the replacement and having to be at home for deliveries. However I have to say the final product is good and my granddaughter loves it