Room to Grow were great. I'd emailed them a couple of questions about the item that I was unsure about and got a swift reply with the answers. The bed was ordered and the paperwork came through in no time at all, it was all clearly set out. They said I'd hear from the mattress delivery people to arrange delivery and then from the people delivering the bed. Sure enough, they rang, delivery dates were arranged and they both arrived bang on their times. Now it was time to build the bed. Was there any bits missing? No Was there any parts damaged? No. Is the bed built? Yes. Would I use them again? Yes.